In this in-depth interview Jes Siefert, Head of Hardware Service, Europe at Nokia Networks, talks about how to manage returns in a global context and the impact this can have on your business.
Siefert shares his industry insights on the challenges of cross border returns, balancing efficiency and cost and global vs. local repair strategies.
Download the interview to learn more on:
Reverse logistics' impact on the global bottom line
Making the returns process an opportunity for competitive advantage & managing customer expectations
Cost effective repair strategies
Reducing returns rates
Dealing with end-of-life products
Using the secondary-market to dispose of refurbished or returned network elements
Outsourcing reverse logistics to 3PLs
Potential challenges in international reverse logistics
Key opportunities and risks for reverse logistics in the future
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